Frequently asked questions
How do I delete my account?
All data, messages, and media files will be irreversibly deleted. This action cannot be undone.
Settings → Delete account
How do I change my phone number?
Changing your number goes through a two-step verification: a confirmation code for the current and the new number. For security, a waiting period of 7 days applies; there is a 48-hour interval between number changes.
Settings → Security → Change number
How do I set a cloud password?
The cloud password is an extra layer of protection. When signing in from a new device, in addition to the confirmation code you will be asked to enter the cloud password.
Settings → Security → Cloud password
What should I do if my account is blocked?
Contact support. We will review your request and respond within 48 hours. You have the right to appeal a block.
How can I get a copy of my data?
In accordance with Art. 14 of Federal Law No. 152-FZ on Personal Data, you can request information about the personal data we process. Contact support - we will prepare an export within 30 days.
How do notifications work?
The App uses push notifications for new messages. You can configure sound, vibration, and text preview, and mute specific chats.
Settings → Notifications
How do I report or block a user?
Open the user's profile, a map marker, or long-press a message in chat, then choose "Report" and select a reason. To stop any interaction, block the user from their profile or the chat.
Safety when meeting
The Operator does not verify users' identities. Arrange first meetings in public places, do not share confidential data with strangers, and tell people close to you about your plans. If you face threats or suspicious behavior, block the user and report them.
How do I change my email or recover access?
Email is linked and changed in the security settings with a confirmation code. A linked email is needed to recover access and to delete your account without the app.
Settings → Security → Email